Help
Questions, answered
The things people ask us most, in the order they ask them.
- Why does the price change during the day?
- Because the silver rate does. Each page shows the rate it used and the time it was read. Once you add a piece to your bag, that price is held for 15 minutes.
- What exactly is the making charge?
- The labour of casting, filing, soldering, setting and finishing that piece, stated as a flat rupee amount per piece — never as a hidden percentage.
- Why is there no size dropdown?
- Each design exists as a single piece, so there is one size per product. The available size is printed in the product description, and we resize at cost where the design allows it.
- What does 925 mean?
- 925, or sterling, is 92.5% pure silver — the ideal precious metal for rings, pendants and anything worn daily. Every Shivayra piece is certified 925 sterling silver.
- Will it tarnish?
- All silver does, eventually. Wiping after wear and storing it in the pouch delays it for years. We re-polish Shivayra pieces free of charge.
- Do you ship all over India?
- Yes — insured and tracked. Orders are dispatched within two working days.
